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Warranty Terms

Warranty Terms
  • 1. Warranty is applicable only if the mattress is purchased from a company showroom or an authorized Havenlis dealer.
  • 2. The warranty card or the relevant cash memo must be preserved and produced along with the mattress in case of a complaint.
  • 3. Warranty registration must be registered on Havenlis Website.
  • 4. Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer’s end will not be covered under the warranty.
  • 5. Cloth damage / tearing of cloth during usage will not be covered under the warranty.
  • 6. Opening of stitches (both quilt and tape edge) that is reported after 30 days of the purchase date will not be covered under the warranty. The transportation cost and handling charges towards replacement will be borne by the company, except for additional charges levied by courier partners in case of higher floors. In such cases, we will request the customer to pay additional labor charges.
  • 7. In case of warranty claim if any, the company will replace the mattress at customer doorstep, subject to the address being in courier serviceable zone. In case the customer is in a non-serviceable area, we will deliver to the point of purchase.
  • 8. While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
  • 9. If the variety of mattress that you had purchased has been discontinued, then you will be provided a new mattress in the same price range as the original mattress.
  • 10. The rebate will be calculated on the invoice value.
  • 11. Warranty doesn’t include damage resulting from improper usage. Please follow tips given under dos and don’ts.
  • 12. Warranty does not cover damages to the mattress due to infestation by insects / rodents / rats and due to any natural calamities. Warranty does not cover any damages or sagging in the mattress due to improper size and condition of the cot, uneven resting surface, and improper structural design of the cot.
  • 13. Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment / use of air conditioner, excessively wet surface, and pouring of liquid on the mattress.
  • 14. Warranty doesn’t cover preferences in comfort level.
  • 15. Warranty doesn’t cover depression of less than 15 mm in the 125 mm thick mattress and a depression of less than 37 mm in the mattress above 125 mm thickness
Please note that when you use your mattress initially, there may be a slight depression as the mattress conforms to your body shape. This is normal and in no way will it reduce your comfort level. Claims, if any, arising from the warranty will be restricted to courts within Kozhikode Jurisdiction only. The decision of the company regarding the nature of defects and applicability of this warranty will be final.
Net Settlement Value to be Paid by the Consumer.

Usage Years

  • 1st Year - 100%
  • 2nd Year - 100%
  • 3rd Year - 100%
  • 4th Year. - 100%
  • 5th Year - 100%
  • 6th Year - 50%
  • 7th Year - 45%
  • 8th Year - 40%

Need help? Call our HAVENLIS support team 24/7 at +91 00000 00000

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Products

Quick Links

Customer Info

Contact info

  • Phone:
  • +91 91198 09119
  • Email:
  • Sales@havenlis.com
  • For Warranty:
  • warranty@havenlis.com
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